Terms and Conditions – 399bet Pakistan Gaming Platform

Welcome to 399bet. These Terms and Conditions ("Terms") govern your access to and use of the 399bet platform, including the website at 399bet.cx, the 399bet mobile application, and all associated gaming and betting services (collectively referred to as the "Platform").

By registering an account, making a deposit, or using any feature of the Platform, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use 399bet.

These Terms should be read alongside our Privacy Policy and Responsible Gaming guidelines, both of which form part of the overall agreement between you and 399bet.

399bet reserves the right to update or amend these Terms at any time. Updates will be published on this page with a revised effective date. Continued use of the Platform after any update constitutes acceptance of the revised Terms.

To use 399bet, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. 399bet does not permit access to persons under 18 under any circumstances.
• You must be using the Platform voluntarily, for personal entertainment purposes only.
• You must not be self-excluded from 399bet or any affiliated platform at the time of registration or subsequent use.
• You must have full legal capacity to enter into binding agreements under applicable law.
• You must not be acting as an agent, proxy or representative for any undisclosed third party.

399bet may request age and identity verification at any point. Failure to provide satisfactory verification documents when requested will result in account suspension until the matter is resolved. Accounts found to belong to underage players will be closed immediately and any balances forfeited.

Each player is permitted to hold one account only on 399bet. Creating multiple accounts — whether under the same or different personal details — is a breach of these Terms and will result in all associated accounts being closed and balances forfeited.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, contact details and payment information. Providing false or misleading information at registration constitutes grounds for immediate account closure.

You are solely responsible for maintaining the security of your account credentials. This means:

• Using a strong, unique password that you do not use on any other service.
• Not sharing your login details with any other person under any circumstances.
• Logging out of the Platform when using shared or public devices.
• Contacting support immediately if you suspect your account has been accessed by someone else.

399bet will never contact you to ask for your full password. Any communication claiming otherwise should be treated as suspicious and reported to support. 399bet accepts no liability for losses resulting from failure to maintain account security on the player's part.

All financial transactions on 399bet are conducted in Pakistani Rupees (PKR). Supported payment methods currently include JazzCash, Easypaisa, Raast, bank transfer and cards. 399bet does not accept cryptocurrency or any payment method not listed in the current deposit options on the Platform.

When making a deposit, funds are credited to your 399bet account balance in PKR. Minimum and maximum deposit amounts may apply depending on the selected payment method and are displayed at the time of transaction. Deposits made through JazzCash and Easypaisa are typically reflected in your account balance almost immediately following successful wallet authentication.

Withdrawal requests are processed subject to the following conditions:

• Your account must be fully verified before any withdrawal can be processed. This includes identity verification and confirmation that the payment method used for deposit matches the withdrawal method.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, where possible, to comply with anti-money laundering requirements.
• Active bonus funds must meet applicable wagering requirements before they can be converted to withdrawable real-money balance.
• Withdrawal processing times vary by method. Mobile wallet withdrawals (JazzCash, Easypaisa, Raast) are generally faster than bank transfer.
• 399bet reserves the right to request additional documentation for large withdrawals as part of standard verification procedures.

399bet does not charge transaction fees on standard deposits or withdrawals, though your payment provider may apply their own charges. Any such third-party fees are not the responsibility of 399bet.

399bet offers a range of bonuses and promotional offers to both new and existing players. These may include welcome bonuses, deposit match offers, free spins, cashback deals, sports betting boosts and loyalty rewards. Each promotion is subject to its own specific terms, which are published alongside the offer.

The following general rules apply to all bonuses unless stated otherwise in the specific promotion terms:

• Wagering Requirements: All bonus funds are subject to a wagering requirement that must be met before the bonus balance or winnings derived from it can be withdrawn. The applicable wagering multiple is stated in the individual promotion terms.
• Game Contribution: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games, table games and sports bets may contribute at a lower rate or not at all. Contribution rates are specified per promotion.
• Expiry: Bonuses have an expiry period. Any bonus balance and associated winnings not used or wagered within the stated period will be removed from your account automatically.
• One Bonus at a Time: Only one active bonus may be held at any given time unless the specific promotion states otherwise.
• Maximum Bet with Bonus: While a bonus is active, maximum bet limits per round or stake may apply. Placing bets above the permitted maximum during a bonus period may result in bonus cancellation.

399bet reserves the right to cancel any bonus, void associated winnings and close accounts where it reasonably suspects that bonus offers are being abused. This includes but is not limited to: creating multiple accounts to claim bonuses more than once, exploiting technical errors, coordinated betting patterns designed to guarantee profit regardless of game outcomes, or any other conduct that 399bet determines is contrary to the spirit of its promotional offers.

All casino games available on 399bet — including slots, live casino, bingo, crash games and table games — are supplied by established third-party software providers. These providers develop and maintain the game software, and their games are independently tested for randomness and fairness by recognised testing laboratories. The published Return to Player (RTP) percentages for each game reflect the independently verified rates and are not modified by 399bet.

By playing any game on 399bet, you acknowledge and agree that:

• Game outcomes are determined by certified Random Number Generator (RNG) software and are entirely unpredictable. Past results have no bearing on future outcomes.
• You are playing for real money where applicable, and losses are a normal and expected part of gaming activity.
• In the event of a disconnection during a game round, the round will be completed according to the game's technical specifications and the result will stand.
• If a game is played erroneously due to a technical malfunction or software error, 399bet reserves the right to void the affected game round and refund the stake placed on that round.
• 399bet's decision on any game dispute is final after a reasonable review process has been completed.

Live casino games are streamed in real time from professional studios. The rules applicable to each live game variant are displayed within the game interface before you join a table. It is your responsibility to familiarise yourself with the specific rules of each game you choose to play.

The 399bet sports betting section covers cricket — including Pakistan Super League (PSL), T20 internationals, ODIs and Test matches — as well as football, esports and other sports. The following rules apply to all sports betting activity on the Platform:

• Bet Acceptance: A bet is only confirmed once you receive a bet confirmation reference number. Bets not confirmed due to connectivity issues or other technical reasons are not valid and no stake will be charged.
• Odds Changes: Odds displayed at the time of placing a bet are subject to change until the bet is confirmed. If the odds change between selection and confirmation, 399bet will notify you and give you the option to accept the new odds or cancel the bet.
• Match Abandonment: If a cricket match or other sporting event is abandoned, postponed or cancelled before the minimum required play has been completed, bets will generally be voided and stakes returned. Specific rules may vary by sport and market type.
• In-Play Betting: In-play bets are accepted in real time. Decisions made by on-field officials during live play are final and will be honoured in settlement even if the official broadcast has a delay.
• Maximum Payout: Maximum payout limits per bet, per event or per day may apply. These limits are set per market and displayed where applicable.
• Obvious Errors: Bets placed on odds that are clearly published in error (for example, grossly incorrect odds due to a data feed issue) will be voided. 399bet will contact affected players in these instances.

399bet does not guarantee the availability of any specific market, match or in-play event. Sports coverage and market availability may change without prior notice due to event scheduling, data provider availability or other operational factors.

399bet is committed to promoting responsible gaming. Online gaming is intended to be an enjoyable form of entertainment and must never be treated as a source of income or a means to recover financial losses. Players are encouraged to set personal limits and to be honest with themselves about their gaming habits.

The following responsible gaming tools are available to all registered players through account settings:

• Deposit Limits: Set daily, weekly or monthly limits on how much you can deposit. Once a limit is activated, it cannot be increased for a cooling-off period of at least 24 hours.
• Session Time Reminders: Set a reminder that alerts you when you have been playing for a specified period of time.
• Self-Exclusion: Request temporary or extended exclusion from the Platform. During a self-exclusion period, your account will be suspended and you will not be able to deposit, place bets or access the gaming section.

If you are concerned about your gaming habits or those of someone you know, we strongly encourage you to visit our dedicated Responsible Gaming page for practical guidance and self-assessment tools. Gaming should always remain a choice made freely, within comfortable financial limits, and purely for entertainment.

The following activities are strictly prohibited on 399bet and may result in immediate account suspension, permanent closure, forfeiture of balances and reporting to relevant authorities where applicable:

• Registering more than one account or using another person's account.
• Providing false, misleading or fraudulent identity or payment information.
• Using the Platform for any form of money laundering or financial crime.
• Attempting to manipulate game outcomes or exploit software vulnerabilities.
• Using automated software, bots, scripts or any other technical means to interact with the Platform in a non-human manner.
• Abusing bonus offers through multi-accounting, collusion or any form of coordinated exploitation.
• Placing bets or accessing the Platform on behalf of an undisclosed third party.
• Engaging in abusive, threatening or discriminatory conduct toward support staff or other users.
• Attempting to access or interfere with the Platform's backend systems, data or security measures.

399bet monitors account activity and transaction patterns on an ongoing basis. If prohibited conduct is detected or reasonably suspected, 399bet may take immediate action including account suspension pending investigation, without prior notice.

399bet collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described therein. Key points include:

• Personal data is collected for the purposes of account management, payment processing, identity verification, fraud prevention and customer support.
• Your data is not sold to third parties. It may be shared with payment processors, identity verification providers and other service partners who are contractually bound to handle it securely.
• All data transmitted between your device and 399bet is encrypted via HTTPS. Account credentials and payment information are stored using industry-standard security practices.
• You have the right to request access to the personal data 399bet holds about you by contacting support.

Please read the full Privacy Policy for complete details on how your data is used, stored and protected.

To the fullest extent permitted by applicable law, 399bet's liability to you in connection with your use of the Platform is limited as follows:

• 399bet provides the Platform on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free or free of viruses or other harmful components at all times.
• 399bet is not liable for any loss of winnings, loss of data, loss of profits or any indirect, incidental or consequential loss arising from your use of the Platform, including losses resulting from technical failures, connectivity issues or temporary unavailability.
• 399bet is not responsible for third-party content, software or services accessed through or linked from the Platform.
• In all cases where 399bet is found liable, the maximum liability shall not exceed the total amount deposited by the player in the 30 days preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

399bet reserves the right to modify, update or replace these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For significant changes, 399bet may also notify registered players via email or an in-platform notification.

Your continued use of the Platform following any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any change, you must stop using the Platform and may request account closure by contacting support.

It is your responsibility to check this page periodically to stay informed of any updates. 399bet recommends reviewing the Terms any time you notice a change in the effective date at the top of this page.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the 399bet support team. Support is available 24 hours a day, 7 days a week.

You can reach us at: [email protected]

For account-specific queries, please ensure you are contacting us from the email address registered to your account so we can verify your identity and assist you more efficiently. For responsible gaming queries or self-exclusion requests, our support team will prioritise your request.