Privacy Policy – 399bet Pakistan Online Gaming Platform

This Privacy Policy explains how 399bet collects, uses, stores and protects personal information when you use our platform — including the website at 399bet.cx, the 399bet mobile app and all associated gaming and sports betting services.

We understand that privacy is something Pakistani players rightly care about. When you register an account, make a deposit in PKR, place a bet on a PSL match or contact our support team, you are sharing information with us. This policy tells you exactly what happens with that information.

By registering an account or using any part of the 399bet platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions.

If you have questions about anything in this policy before registering, please get in touch with our support team first. We are happy to clarify before you commit.

399bet collects personal data through several routes — registration, account use, payment processing, support interactions and platform activity. Here is a breakdown of the categories of information we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health records or political opinions. We collect only what is genuinely needed to operate the platform safely and responsibly.

In some cases, identity verification may require you to submit a copy of a government-issued ID such as a CNIC. This is a standard requirement for financial services platforms and is handled securely by our verification partner.

399bet uses your personal data for the following purposes. We only use your data for purposes that have a legitimate basis — typically because it is necessary to provide the service you have signed up for, because we have a legal obligation to do so, or because it is in our legitimate interest to operate a safe and fair platform.

• Account Management: Creating and managing your 399bet account, processing your login, maintaining your preferences and account settings.
• Payment Processing: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and cards. This includes verifying that payment methods belong to the account holder.
• Identity Verification: Confirming your age and identity as required before processing withdrawals or in response to regulatory obligations. We use a trusted third-party verification provider for this purpose.
• Fraud Prevention & Security: Monitoring account activity and transaction patterns to detect and prevent fraud, money laundering, multi-accounting and other prohibited conduct outlined in our Terms and Conditions.
• Customer Support: Responding to your queries, resolving disputes and handling responsible gaming requests such as self-exclusion or deposit limit changes.
• Platform Improvement: Analysing usage data to understand how players interact with the platform, which games are popular, and where the user experience can be improved.
• Responsible Gaming: Using gameplay and transaction data to identify patterns that may suggest problematic gaming behaviour, allowing us to intervene appropriately and offer support tools.
• Marketing Communications: If you have opted in to receive promotional messages, we may contact you about offers, bonuses or platform updates. You can opt out at any time by contacting support or updating your account notification preferences.

399bet does not sell, rent or trade your personal data to any third party. We share your data only where it is strictly necessary to deliver the services you use, and only with partners who are contractually required to handle your data securely and use it only for the specified purpose.

The categories of third parties we may share data with include:

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction information necessary to process your deposits and withdrawals in PKR. These providers operate their own privacy and security frameworks.
• Identity Verification Providers: When you submit identity documents for account verification, these are processed by a specialist KYC (Know Your Customer) provider. Only the data required for verification is shared.
• Game Software Providers: Third-party game developers whose games are available on 399bet may receive anonymised or aggregated gameplay data. Individual player data is not shared with game providers beyond what is technically necessary to run a game session.
• Technology & Infrastructure Partners: Cloud hosting, CDN and platform infrastructure providers who host or process data on our behalf under strict data processing agreements.
• Fraud & Security Services: Specialist providers who help us identify suspicious account activity, prevent fraud and maintain platform integrity.
• Legal & Compliance: In cases where we are required by law or a lawful authority to disclose information, we will comply with that obligation. We will notify affected users where we are legally permitted to do so.

All third-party partners who process personal data on behalf of 399bet are bound by data processing agreements that require them to maintain appropriate security standards and use the data only for the agreed purpose.

Financial privacy deserves special attention. When you make a deposit or withdrawal on 399bet using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, the following data handling principles apply:

• 399bet records the payment method type, transaction reference number, PKR amount and timestamp for each transaction. This is necessary for account management, withdrawal processing and dispute resolution.
• 399bet does not store your mobile wallet PIN, bank account password or card CVV number. Authentication for mobile wallet transactions is handled entirely by the wallet provider's own secure environment.
• Card transactions are processed through PCI-DSS compliant payment processors. Full card numbers are never stored on 399bet's systems.
• Transaction records are retained for a period required to fulfil legal and financial record-keeping obligations, after which they are securely deleted or anonymised.
• If a payment dispute arises, we may need to share transaction reference data with the relevant payment provider to investigate and resolve the issue.

If you believe there has been an unauthorised transaction on your 399bet account, contact support immediately. We take financial security seriously and will investigate all reported issues promptly.

399bet uses cookies and similar technologies on its website and app. A cookie is a small text file stored on your device that helps the platform function properly and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These keep you logged in during a session, maintain your account state between pages and enable core features. These cannot be disabled without breaking the platform.
• Preference Cookies: Remember your display preferences, language settings and other choices so you do not have to reset them every visit.
• Analytics Cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues and how long sessions typically last. This data is used in aggregate form to improve the platform.
• Security Cookies: Support fraud detection and help identify suspicious login behaviour or unusual account activity patterns.

399bet does not use third-party advertising cookies or cross-site tracking cookies. We do not follow your activity on websites or apps that are not part of the 399bet platform.

Most browsers allow you to manage or delete cookies through their settings. Disabling essential cookies will affect your ability to use the platform properly, including staying logged in. Disabling analytics or preference cookies will not prevent you from using 399bet, though some preferences may not be saved between sessions.

399bet retains your personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with legal obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active account is retained for the full duration of the account relationship and for a period afterwards to meet legal, financial and dispute-resolution obligations.
• Closed Accounts: When an account is closed, personal data is retained for a reasonable period to fulfil any outstanding legal, financial or compliance obligations. After that period, data is securely deleted or anonymised.
• Transaction Records: Financial transaction records are retained for the period required under applicable financial record-keeping standards.
• Support Communications: Chat logs and email correspondence are retained for a period sufficient to resolve disputes, conduct quality reviews and manage any subsequent complaints.
• Verification Documents: Identity documents submitted for KYC are retained for the period required by our verification provider's compliance obligations.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be linked to an individual account.

399bet takes data security seriously and has implemented technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. Key security measures include:

• HTTPS Encryption: All data transmitted between your device and 399bet is protected by HTTPS (TLS encryption). This applies to the website, the app and all API communications.
• Password Security: Account passwords are hashed using modern cryptographic algorithms. 399bet does not store passwords in plain text and cannot retrieve your password — only reset it.
• Access Controls: Access to personal data within 399bet's systems is restricted to staff and systems that have a legitimate need to process it. Access logs are maintained and reviewed regularly.
• Infrastructure Security: Platform infrastructure is hosted with providers that maintain recognised security certifications. Regular security assessments are conducted to identify and address vulnerabilities.
• Fraud Monitoring: Automated systems monitor account and transaction activity around the clock to detect anomalies that may indicate unauthorised access or fraudulent behaviour.

While 399bet takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. If you become aware of any suspected security issue involving your account, contact support immediately so we can take protective action.

As a 399bet player, you have the following rights in relation to your personal data:

• Right of Access: You can request a copy of the personal data 399bet holds about you. We will respond within a reasonable timeframe and provide the information in a clear format.
• Right to Correction: If any personal data we hold is inaccurate or out of date, you can request that it be corrected. For some data (such as your name or date of birth), we may need to verify the correction with supporting documentation.
• Right to Deletion: You can request deletion of your personal data. This right is subject to legal and regulatory retention requirements — we cannot delete data that we are legally required to retain. Where deletion is possible, it will be carried out within a reasonable timeframe.
• Right to Withdraw Marketing Consent: If you have opted into marketing communications, you can withdraw that consent at any time. This will not affect your account or any other service.
• Right to Restrict Processing: In certain circumstances you can request that we limit how we use your data while a query or dispute is being resolved.

To exercise any of these rights, contact the 399bet support team from the email address registered to your account. We will verify your identity before processing any data-related request to ensure your data is protected from unauthorised third-party requests.

399bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration and withdrawal process.

If we become aware that personal data has been collected from a person under 18, the account will be closed immediately, any balance will be forfeited in accordance with our Terms and Conditions, and the personal data will be deleted as soon as reasonably practicable.

If you are a parent or guardian and believe your child has registered an account on 399bet, please contact our support team immediately. We will investigate and take action promptly.

399bet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable legal standards. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

For significant changes that materially affect how your data is used, we will notify registered players via email or an in-platform notification where possible. For minor or clarifying changes, the updated effective date on this page serves as sufficient notice.

We recommend checking this page periodically, particularly if you are a regular 399bet player. Your continued use of the platform following any update to this policy constitutes your acceptance of the revised terms.

If you have any questions, concerns or requests related to this Privacy Policy or how 399bet handles your personal data, please contact our support team. We aim to respond to all privacy-related queries promptly.

You can reach us at: [email protected]

When contacting us about a privacy matter, please use the email address registered to your account so we can verify your identity and process your request securely. Include a brief description of your query or request so we can direct it to the right team.

For questions about responsible gaming tools such as deposit limits or self-exclusion, please visit our Responsible Gaming page or mention it specifically when contacting support — these requests are handled with priority.